Terms of Service

Last updated: 9 July 2026

1. The service

Tollan provides identity-first device tunnels: you register devices, define how their services are exposed, and run an agent that connects outbound to our relay so each device is reachable at its own hostname. For TLS-passthrough routes, we relay encrypted traffic and do not decrypt it. The service is aimed at business and professional use.

2. Your account

• You must provide accurate account information and keep it current.
• You are responsible for your credentials, enrollment tokens, and device keys, and for everything done under your account and organization.
• You are responsible for the people you invite into your organization and for the roles you grant them.
• Tell us promptly at support@tollan.ie if you suspect unauthorized access to your account.

3. Acceptable use

Your use is subject to our Acceptable-Use Policy, which is part of these terms. In short: only connect devices and expose services you own or are authorized to expose, and do not use Tollan to harm others. We may throttle, suspend, or terminate accounts that violate it.

4. Your content and traffic

You keep all rights to the traffic you route and the data you configure. You grant us only the limited rights needed to operate the service — routing your traffic, storing your configuration, and metering usage. How we handle data is described in the Privacy Policy. You are responsible for the services you expose, including any consents and notices the people using them are owed.

5. Plans, billing, and taxes

• Plans and their limits are described on the pricing page. Prices are in euro.
• Paid plans are billed monthly in advance through our payment processor (currently Stripe). We do not see or store full card details.
• Subscriptions renew automatically each billing period until cancelled. You can cancel at any time from the console; cancellation stops future renewals. Except where the law requires otherwise, fees already paid are not refunded for partial periods.
• Prices may exclude VAT or similar taxes, which are added where they apply.
• If you exceed a plan limit, we warn first and then throttle egress — we do not surprise-bill overage. Creating resources beyond your plan is blocked until you upgrade.
• We may change prices with at least 30 days’ notice; changes take effect at your next billing period.

6. The free tier

The free tier is provided as-is for evaluation and small workloads. We may change its limits with reasonable notice, and may reclaim resources on accounts that stay inactive for an extended period after notifying you.

7. Changes to the service

Tollan evolves: we add, change, and occasionally remove features. If we discontinue the service or materially reduce what your paid plan includes, we will give you reasonable notice and refund any prepaid fees covering the period after the change.

8. Suspension and termination

• You may close your account at any time. On closure we revoke device certificates, stop routes, and handle data as described in the Privacy Policy.
• We may suspend or terminate for material breach of these terms or the Acceptable-Use Policy, non-payment, a legal requirement, or serious risk to the platform or others — with notice where practical, immediately for severe or ongoing harm.
• Sections that by nature survive (liability, governing law, and similar) survive termination.

9. Intellectual property

We own the service, our software, and the Tollan name and marks. We grant you a limited, non-exclusive, non-transferable right to use the agents and client software we provide, only to use the service. If you send us feedback, we may use it without obligation to you.

10. Disclaimers

We operate the service with reasonable skill and care, but it is provided without warranties beyond those that cannot be excluded by law. We do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose. You are responsible for the devices and services you connect, including their own security, and for keeping backups of anything you cannot afford to lose. Do not rely on the service for safety-critical or life-support applications.

11. Liability

Nothing in these terms excludes liability that cannot be excluded under applicable law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue, data, or goodwill; and our total liability arising out of the service in any 12-month period is capped at the greater of €100 or the fees you paid us for the service in the 12 months before the event giving rise to the claim.

12. Indemnity

If you use the service in business, you will defend and indemnify us against third-party claims arising from your content, the services you expose, or your breach of these terms or the Acceptable-Use Policy.

13. Governing law

These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction — except that if you use the service as a consumer, you keep any mandatory protections and venue rights of the country where you live.

14. Changes to these terms

We may update these terms as the service and the law evolve. For material changes we will give at least 30 days’ notice by email or in the console before they take effect. If you keep using the service after that, the updated terms apply; if you do not agree, close your account before they take effect.

15. General

These terms, the Acceptable-Use Policy, and the Privacy Policy are the entire agreement between us for the service. If any provision is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver. You may not assign this agreement without our consent; we may assign it as part of a merger, acquisition, or sale of the business, with notice to you.

Questions: support@tollan.ie.